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Returns

To return a purchase, your items must meet the following conditions:

  •     Be returned within 14 days of your delivery date
  •     Be in its original, unused, unaltered and unwashed condition
  •     Be returned with original tags and packaging

 

Please click the link to the WRITTEN LETTERS Return Center to begin the returns process. Please DO NOT use the Return Center to cancel an order.

 

WRITTEN LETTERS reserves the right to reject returns which do not comply with our return policy. Returns that do not respect our policy may be sent back to the original shipping address at our discretion.

 

Free returns from United States of America 

Click the link above "WRITTEN LETTERS Return Center" to request a prepaid return label. Return instructions will be included.

International Returns

Please note that it is important to ship international packages using standard shipping and your country’s local shipping carrier. For added safety, please insure all packages with a tracking number.

Exchanges

We are unable to offer exchanges at this time, however we do accept returns. We ask that you return the original merchandise for a refund and proceed to place a new order for the appropriate item.

Refunds

A refund will be issued back to your original payment method within 5 business days of receiving your return. Once your refund has been processed, a refund confirmation will be sent to the email address provided at checking out. Your financial institution may require additional time to process the refund to your account.