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Privacy Policy

This Privacy Policy provides information regarding the management and protection by WRITTEN LETTERS of personal data processed from website visits, purchases, calls and surveys.

It also explains the process to exercise individual privacy rights regarding one’s personal data held by WRITTEN LETTERS.



  1. Collection of data

WRITTEN LETTERS collects personal data through website visits and purchases.

To do so, WRITTEN LETTERS uses cookies, which are small text files, stored on your computer during the site visit.

You can disable cookies through your browser. To know more about cookies please refer to Section III below.

When making your first purchase, you proceed to open an account and provide us with the information required in order to place your order and have it delivered. In doing so, you provide the personal data necessary to contact you and deliver your purchase, such as your full name, email address, shipping address, as well as certain financial information (such as your credit card number). In doing so, you allow WRITTEN LETTERS to store some of this information in the WRITTEN LETTERS customer database. Your credit card information is not stored by WRITTEN LETTERS and is sent to a secure third-party payment processor.

WRITTEN LETTERS may also collect non-personal information about you even if you do not purchase any products on the website.

  1. What use is made of the information you provide on

WRITTEN LETTERS may share certain financial and other information that you submit with third parties who provide services to the website. Said third parties proceed to credit reporting, payment or order fulfillment services, such as verifying your information, authenticating payments and processing orders. In order to combat fraudulent online payments, WRITTEN LETTERS, may also share your financial information with a third-party service provider using an online fraud detection tool in order to verify your payment.

WRITTEN LETTERS may disclose your information if we believe in good faith that such disclosure is necessary to comply with applicable laws, a subpoena or other legal process. For example, WRITTEN LETTERS may disclose such information as is necessary to identify, contact or bring legal action against a person or entity who may be violating the Terms and Conditions, or who may be causing injury to, or interfering with, other users of the website. In the event that WRITTEN LETTERS or all or part of its or their assets, are acquired by a third party, the customer list may be included in the transferred assets.

Please be aware that WRITTEN LETTERS does not control the policies or practices of third parties to which WRITTEN LETTERS discloses information about users of the website and that any use or disclosure of such information by third parties is not governed by this Policy. However, transfers of personal information are governed by contractual clauses which ensure compliance with data protection legislation.

  1. Location of data

WRITTEN LETTERS transfers personal data to the US through the protection of the EU-US Privacy Shield.

  1. Security

WRITTEN LETTERS has implemented security measures to protect the personal information you provide against unauthorized access and use. In particular:

    All data is protected according to the varying levels of risks through physical measures, such as secure areas, technical measures, such as encryption, and organizational measures such as employee security through vetting and supervision.

    All data is retained only for as long as it is legally required to be kept and for as long as necessary for the purposes for which it was collected or transferred, in accordance with WRITTEN LETTERS’s Retention Schedule.

    Should WRITTEN LETTERS suffer a breach, it would implement its Incident and Breach Response Plan, including notification to Data Protection Authorities, individuals and/or WRITTEN LETTERS’s clients, as applicable, without undue delay.



  1. Changes and access to your personal information

WRITTEN LETTERS responds to individual requests for access to one’s personal data, and for changes as necessary, within one month. You can make these requests by following the instructions in Clause 5 - Contact Us. WRITTEN LETTERS may ask for an extension and may charge a reasonable fee to cover administrative costs if necessary. Should WRITTEN LETTERS deny the request, it will provide an adequate justification.

  1. Rectification

Rectification requests can be made by following the instructions in Clause 5 - Contact Us.

WRITTEN LETTERS provides rectification as soon as possible within one month. Should WRITTEN LETTERS deny the request, it will provide an adequate justification.

  1. Right to object

Individuals may withdraw consent and object to the use of their personal information. In that case, WRITTEN LETTERS will keep the data until the individual chooses to unsubscribe but will not use the data except to provide services requested by said individual.

  1. Restriction on processing

WRITTEN LETTERS will inform suppliers and subcontractors as the case may be, of the restrictions on processing of data relating to that individual.

  1. Contact us

To exercise your rights pursuant to the present section, or if you have any questions about WRITTEN LETTERS 's Policy and practices, please feel free to us via email at

  1. Changes and updates to the Privacy Policy

By using the website, you consent to the collection, use and disclosure of your information as described in this Policy. This Policy reflects the WRITTEN LETTERS current business practices and is subject to change. In the event of any such change or update, a revised policy will be posted on the website. Please check the website periodically to remain informed of any changes or updates to the WRITTEN LETTERS privacy policies and practices. If you allow WRITTEN LETTERS to retain the personal information you provide on the website in its customer database and WRITTEN LETTERS intends to disclose that information to third parties or affiliated companies in a manner that is not already outlined in this Policy, WRITTEN LETTERS will notify you by email and provide you with an opportunity to opt out of any further use or disclosure of your personal information.



  1. What is a Cookie

A cookie is a small text file stored on your device that makes it possible to save and track data about your use of For example, our website uses cookies to identify you or store your product selection in your basket. Cookies are managed by your Internet browser.

By continuing to use the website, you consent to our cookie settings and agree that you understand the terms of our cookies policy.

You can edit your preferences at any time. To do so, please refer to our “Managing your cookie preferences” Section below.

  1. What cookies do we use?

There are two categories of cookies on the website:

Website functionality cookies

These cookies are required for basic site functionality. They are essential for the website to function properly and to complete any signup or proceed to any purchase on the website. They also allow us to personalize, facilitate and improve your browsing experience. Our website also collects information on IP addresses, cookie identifiers or other tracking technologies such as pixels, and end-user website activity.


Third party cookies

These cookies allow us to track navigation during your visits to the website. This allows us to personalize our activities and advertisements to your preferences and to identify transactions facilitated by our affiliated partners for commission purposes.

Disabling these cookies may result in poorly-tailored recommendations, slow site performance, advertising that is not as relevant to you or not being able to link or share effectively with you over social networks.

We only partner with trusted third-parties with data compliance and protection policies and all of the information sent to third-party partners is anonymized or pseudonymized.

When visitors come to our site, third parties (such as AdRoll) may place cookies on their browsers for targeted advertising purposes. 

  1. Managing your cookie preferences

You can easily disable and/or delete cookies from your computer, tablet or mobile phone by managing your browser settings.

By following the instructions below, you will be disabling all cookies, including the website functionality cookies described above which enable you to order online and enjoy the services of the website.

In order to manage cookies to best suit your needs, please bear in mind the purpose of cookies when setting your browser.

Please find below instructions about managing and disabling cookies, depending on your browser:


Internet Explorer

    Go to Tools menu, then Internet Options.

    Click on Confidentiality, then click on Advanced.

    In the Cookies window, select your preferences.


Google Chrome

    Click the Chrome menu, the upper right button.

    Select Settings then click on Show advanced settings.

    In the Privacy section, click the Content settings button.

    Select your preferred option(s) in the Cookies section.



    Click the Menu button and choose Preferences.

    Select the Privacy & Security panel and go to the History section.

    In the drop-down menu next to Firefox will, choose Use custom settings for history.

    Check-mark Accept cookies from websites to enable cookies, and uncheck it to disable them.

    Select your preferred option(s) in the Cookies section.



    Click on Safari, then Preferences.

    Click on the Privacy tab.

    Go to Block cookies and select your preferred option(s).


Industry Opt-Out Tools and Self-Regulation:


    • WRITTEN LETTERS adheres to the NAI Code of Conduct. You may use the NAI opt-out tool here, which will allow you to opt-out of seeing personalized ads from us and from other NAI approved member companies.
    • We also comply with the Self-Regulatory Principles for Online Behavioral Advertising as managed by the Digital Advertising Alliance (DAA). You may opt-out of receiving personalized ads from other companies that perform ad targeting services, including some that we may work with as Advertising Partners via the DAA website here.
    • We also comply with the Canadian Self-regulatory Principles for Online Behavioral Advertising as managed by the Digital Advertising Alliance of Canada (DAAC). You may opt-out of receiving personalized ads from other companies that perform ad targeting services, including some that we may work with as Advertising Partners via the DAAC website here.
    • Finally, we also adhere to the European Interactive Advertising Digital Alliance (EDAA) guidelines for online advertising and you may opt-out via their ”Your Online Choices” website here.


You can also request that we stop email marketing to you. You can use the unsubscribe link in our marketing emails or contact